With over 30 years experience in the freight industry and having dealt with thousands of clients. We have always been able to find a resolution to every kind of dilemma possible. This valuable experience and knowledge provides us with a greater understanding about the needs, wants and requirements of our clients.
We are passionate about our business and realise that EXCELLENT customer service is paramount in us continuing as a leader in this industry.
- Our staff are renowned for going above and beyond the call of duty.
- We are unrivalled in terms of experience, knowledge and customer service.
- Our staff become an extension of your business.
- We strive to provide the utmost in service excellence.
- We always look to exceed your expectations.
Whether you are a multi national company, a home business or a private individual…
- We OFFER a personalised service
- We treat you as a person instead of an account number
- We provide the best in value, service and delivery
We help you SAVE money
By MANAGING all your services ONLINE, including QUOTING, BOOKING, DOCUMENTATION and TRACKING, we SAVE you the extra time and cost in administration and are then able to further help SAVE you money by passing the above cost cutting exercises in the form of competitive freight costs.
Always a STEP AHEAD
We are proactive in researching and implementing the latest technological advances for our industry and always strive to be innovators and not imitators. Our priority has always been to impart our knowledge and include our new developments by introducing up to date freight and logistic systems so that YOU… the customer benefits.
National Freight Management use the ChainIT Freight Management System.
This is a sophisticated software suite that can provide different solutions depending on your requirements.
ChainIT has modules for freight dispatch that will suite large or small traders.
Our Software can facilitate the following:
Price Lookup with carrier options
Automatic lowest price selection
Quotation saved for later use
Automated mode for bulk consigning
- Group consigning for common sets of consignments/receivers.
- Defined Consignment items for faster processing if appropriate.
- Where required additional modules are available that will enable our systems to be integrated with your ERP or eCommerce systems.
- Integrations can range from simple file exchange to direct API functions.
The method of integration depends on both your requirements and functions within your own systems that provide for information exchange.
Our integrations currently work with many eCommerce applications such as Magento and SaaSu and with any Sql compliant ERP environment including SAP, NetSuite, Navision and many others. We also have integrations for some proprietary systems.
If integration is not available with your particular system we are happy to look at including it
A Holistic Approach
We provide a complete service for all your freight needs…
- Over the many years of dealing with various freight companies and organisations we have sourced, contracted and commissioned the most reliable, cost effective and delivery oriented companies that cover every possible freight need that you might have…. Anywhere, Anytime and Anyhow
- Our online quoting system gives you a response in seconds and our competent staff are available online, by phone or can even be available for appointments.
- Our NFM account holders are provided with just one invoice even if they use a variety of freight companies through us.
- We also provide you with one small account service fee, instead of receiving countless service fees a month from the various freight companies at 10 times the cost.
We specialize in supporting ALL business
Whether you are a home based business, an online retailer or a small to medium sized business, we at NFM pride ourselves in overseeing all your freight and parcel needs, providing you with the support and peace of mind that will help you concentrate on the other important aspects of your business.
Ultimately, we help you grow your business…
We also categorise all our enquiries (private individual, one off customer or business) under one umbrella by providing the same quotes that are usually only afforded to large companies.
You’re just a click away…
- Our online digital systems provide you with an easy no fuss procedure to help you get started.
- You don’t need to have an account to use us.
- First Time and One Off customers are always welcome.
- All your quoting, booking and management of your freight and parcel requirements is at your fingertips and available to you on this website.
- Our friendly staff are available to help you create your personalised account in minutes
Hints, Tips & Insurance
The word FREIGHT and all the requirements that correspond to it might seem daunting or incomprehensible. Especially when dealing with the terms and conditions of various freight companies and company logistics.
- We understand this and as part of our renowned customer service support, we have included a comprehensive list of tools, instructions, DIY videos and help modes to make your experience as simple and hassle free as possible.
- We also recommend and encourage including insurance as part of your package as your goods and products are important to us as they are to you.
The NFM Culture
Our values and practises are what define the ‘culture’ of our business.
We are a family owned business and have continued to incorporate the following DNA in our staff and organisation:
- A will to Succeed
- Think outside the box
- and Continuous Improvement.
We do our best to implement all of the above in our day-to-day workings as a business and have seen the results with long term and successful client business working relationships including continued support and recognition from all within our industry.